Keeping our promise
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Our claims team has first-hand knowledge of risks, business practices, regulatory related issues. The team is supported by dedicated Claims Managers, ensuring that you are satisfied with the progress of your claim every step of the way.
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiners to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Thailand.
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
In 2015, we have implemented a new framework to further strengthen our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you need it most.
When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance agent/broker, download a claim form found above, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward a fair resolution in the least possible time, while being sensitive to your needs.
Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement. For this type of claim, all we need is brief pre-defined information to enable us to quickly assess the claim.
For larger losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local practice.
Business Insurance Claims
Please notify us immediately:-
Tel 02 649 1565 Fax.02 649 1569
Public Liability(CGL - Comprehensive General Liability)
Tel: 66 (0) 2649 1502
Tel: 66 (0) 2649 1537
Tel: 66 (0) 2649 1512
Fax: 66 (0) 2649 1568
a) Inland Marine & Carrier’s Liability
b) Marine Cargo & Freight Forwarder’s Liability
Tel: +662 649 1510, 1513, 1514
Fax: +662 649 1568
To ensure prompt processing of your claim, it is important that you submit a completed Claim Form together with the applicable documents to our Claims Department.
Please contact us at 02-649-1000 so that we may appoint an examiner to look into the matter if warranted.