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AIG and OIC set up special service counter in Chiang Rai For rapid Earth Quake Claims Services

Topic Press Releases

AIG and OIC set up special service counter in Chiang Rai For rapid Earth Quake Claims Services

May 8th: Bangkok – AIG Thailand Group will set up a temporary claims processing counter  as a result of the recent earth quake  incident in Chiang Rai.  Aim to provide fast and convenience services as a one stop service for impacted customers in Chiang Rai, the center of incident; the counter will be located in the provincial office of the OIC and it will be starting by May 12th.

Mr. Chailerk Jitkaew, Senior Vice President - Corporate Communication, AIG Thailand Group  said “with the 6.3 Richter magnitude earth quake in northern of Thailand last Monday, it damaged a number of building in Chiang Rai and Chiang Mai provinces. In order to provide fast  and convenience services to customers and agents in the area, AIG has  delegated a special team from Bangkok to be based in Chiang Rai to provide rapid one stop services. The team will  located in a corner of OIC, Chiang Rai branch”

“In past 3 days, we have got 59 cases contacted and reported for home damage, some cases for SME business. We believe some more will be coming since currently, our customers focus to their safety and trying to manage those affect to normal life. The home fixing is about to come but as second priority. Hence, to support and bring them back to normal life condition as fast as possible, we decide to send a team to be there. Our team is comprised of 2 loss adjusters and 5 Claims surveyors. This mean we can log the cases and send the surveyors to visit the site very soon. In many cases, we should be able to pay claims check within a week. This is the time to demonstrate what insurance can do to help people during crisis.”   Mr. Chailerk said.

Mr. Ronald Hudon, President of AIG Thailand Group said “At AIG, our core belief is to be there when our customers need us most. Instantly, our underwriter team generated report of all home and SME business policies we have had in Chiang Rai and Chiang Mai. Now the report in detail of over 1,500 policies is distributed to our each professional agents in order to contact and check with their customers.  We provide 3 channels to file claims  at all 3 local offices in northern or through telephone at 02 649 1999, our 24/7 Customer Service Center and at the special office in OIC Chiang Rai.
“We are deeply appreciated with OIC Chiang Rai office space support. When we look for location and consult with OIC, the offering and support becomes last perfect jigsaw to complete our plan. Thank you very much to OIC team.” 

For more information, please contact
Mr. Chailerk Jitkaew
Tel. 02 649 1593, 085 484 6005

Press Release
New Hampshire Insurance
21st - 23rd Floor, Siam
Tower, 989 Rama | Road,
Patumwan, Bangkok 10330,

AIG Insurance (Thailand)
Public Company Limited
9th Floor, Voravit Building,
222 Surawongse Road,
Sipraya, Bangrak, Bangkok
10500, Thailand
Business Registration No.

About AIG
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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