About AIG Thailand


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Mon to Fri, 8.30 AM – 5.00 PM

What We Provide

As an AIG company,We take on our clients’ challenges and goals. Whether the need is as fundamental as insuring a first home or as complex as providing environmental coverage, our priority is providing clients with the confidence they need to prosper. Behind every policy we write is our commitment to deliver what matters most to them. Among our unique strengths are:

  • Financial resources that allowed AIG to pay an average of $75 million in claims worldwide every business day in 2009.
  • World-class talent with the know-how to assess vulnerability and underwrite the most complex risks – delivered through a local presence that enables us to respond rapidly when unforeseen events occur.
  • Ongoing development of new and industry-leading products and services, along with the ability to develop tailor-made solutions when existing offerings do not meet client needs.
  • An unwavering commitment to customer service excellence and to supporting our clients.

With deep resources and commitment, we enable our clients to pursue their goals with confidence.


AIG Thailand's history

1938 AIG Company Group established the representative office to process the work in the area of property insurance, marine insurance and miscellaneous insurance in Thailand under the name of American International Underwriter’s Company (AIU). The office was at Charoenkrung Road, opposite the main postal office building.
1941 Hanover Insurance Company (Thailand branch) obtained marine insurance license.
1952 Universal Insurance Co.,Ltd was founded with 10 million baht  capital.
1974 Began expanding the agency network into Bangkok and other provinces. Six service offices were opened in Chiang Mai, Nakorn Rachasima, Nakorn Sawan, Hat Yai, Phuket and Thonburi.
1979 Changed the name from Hanover Insurance Company (Thailand branch) to New Hampshire Insurance Company, Thailand branch
1984 New Hampshire Insurance Company, Thailand branch was the first company in Thailand to introduce the product liability insurance for import and export goods to United States and Canada.
1999 New Hampshire Insurance Company, Thailand branch was the first company in Thailand to introduce the Directors and Officers Liabilities Insurance.
2003 New Hampshire Insurance Company, Thailand branch was the first company in Thailand to introduce insurance against terrorist attacks.
2007 Universal Insurance Co.,Ltd. was changed to AIG General Insurance (Thailand) Ltd.
2009 Chartis was announced as the marketing brand of insurance business globally. AIG General Insurance (Thailand) Ltd. was renamed to Chartis Insurance (Thailand) Co., Ltd.

Chartis Insurance (Thailand) Co.,Ltd. changed status to be a public company limited.


AIG was announced as the marketing brand of insurance business globally. Chartis Insurance (Thailand) Public Company Limited was renamed to AIG Insurance (Thailand) Public Company Limited.

Our CSR Program

Make the world a safer place.
Our Thailand CSR program is built around 3 core activities based on our global CSR mission “Make the world a safer place”.

Road Safety
It is estimated that, every day, there are over two million children in Thailand traveling to school by motorcycle. But the survey found only 7% wearing helmets whilst WHO’s report in 2012 and 2015 clearly shows that Thailand is the world top rank for road accident death rate.

The "30 baht for your head," an initiative between AIG and Mind Your Head Club, a club by DDD (Don’t Drive Drunk Foundation) is a campaign to promote social awareness for use of helmets among children. AIG has been donating kid helmets more than 15,000 units since 2013.

"Connect You To The World" is a continuous project to donate over 50 computers per annum to the schools and communities in rural area.

Disaster Relief
Although insurance is intended to help reduce the burden and recover from the loss, but disaster relief is another mission we concern especially, for those victims of catastrophe. We raised fund and supported the victims of major flood in 2011. We built a house for victims of major earthquake at Chiang Rai in May 2014.

Award winning

Partial honorary awards and recognitions  received by AIG Thailand

  • Best Non Life Insurance Company with Outstanding Development Award in the Prime Minister’s Insurance Awards 2020 (under AIG Insurance (Thailand) Public Company Limited) and 2019 (under New Hampshire Insurance Company – Thailand Branch). This prestigious award was selected by the Office of Insurance Commission (OIC)
  • The Prime Minister Road Safety Award 2017
  • AIG wins 9 Awards from "Best Insurer Awards 2012" 
        5 awards on Regional Category;
    • Asia/Pacific - Best Overall Insuer     
    • Asia/Pacific - Best D&O Insurer 
    • US/Canada - Best Overall Insurer 
    • Central and Eastern Europe - Best Crime/Fiderlity Insurer 
    • Latin America/Caribbean - Best Crime/Fiderlity Insurer

                4 awards on Global Category;

    • Best Global Property Insurer
    • Best Global Environmental Liability Insurer 
    • Best Global Employment Practices Liability Insurer 
    • Best Global Cyber Risk Insurer
  • Best Global Insurance Company in 2010  
    AIG was voted by Euromoney magazine from the worldwide reader’s survey to be the Best Global Insurance of the year 2010.
  • Best Insurance Provider in Thailand, 2008-2009
    New Hampshire Insurance Company in AIG Thailand group was elected to be the best Insurance Provider in Thailand, in two consecutive years, 2008-2009 by Euromoney magazine from the reader’s survey whom are hundreds of worldwide executives. Furthermore, the company was selected to be the best in these following areas:
    • Best insurance company 
    • Best innovative 
    • Best insurance rate 
    • Best product variability 
    • Best Claims service
  • The most aspiring call center 2009 by Thailand Call center Industry Association (CCIA) 
    New Hampshire Insurance Company received The most aspiring call center award from the Thailand Call center Industry Association (CCIA) in the year 2009
  • AIG Insurance (Thailand) Co., Ltd awarded second-runner up in the ‘Best Non-life Insurance Company for Management Development’ category in the Prime Minister’s Insurance award 2009 by Office of Insurance Commissions (OIC)
  • New Hampshire Insurance Company awarded first-runner up in the ‘Best Non-life Insurance Company for Management Development’ category in the Prime Minister’s Insurance award 2008 by Office of Insurance Commissions (OIC)

Disclosure statement

Producer Compensation

Broker and Agent Compensation

AIG Insurance (Thailand) Public Company Limited (“AIG”) values the role of insurance producers in advising and consulting with insurance buyers, and generally compensates them in recognition of their participation in the purchasing process. Please contact your insurance broker or agent to obtain information about the specific compensation they may receive in connection with the issuance of your policy.


AIG compensates insurance brokers and agents through commissions of either a specific Thai Baht amount or a percentage of premium set at the time of each purchase, renewal, placement or servicing of a particular insurance policy. All such payments are subject to controls administered by AIG Legal, Compliance and business management.

Other Compensation

AIG may also enter into agreements to access information feeds or cause strategic interaction to facilitate business in exchange for a fee. Outside of specific insurance transactions, AIG may also obtain services for which it pays a fee.

AIG may also provide compensation for the advertising or marketing of insurance products or services through third-party channels.