1. Please provide complete Marine cargo insurance claim form
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: firstname.lastname@example.org or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Tel. 0 2649 1999
Tel. 0 2649 1596
Fax 0 2649 1998
Supporting documents for claim
- Completed Marine cargo insurance claim form.
- Commercial Invoice/ Packing List/ Weight Note
- Bill of Lading / Air Waybill / Transportation Agreement (Front & Back sides)
- Exception List / Delivery Receipt noting the exception.
- Sales Contract / Purchase Order
- Claim letter to the carrier / bailee (request Survey note/ Cargo damage report (DMC)/ Damage report)
- Sea Freight / Overland Transit - 3 working days after the date of delivery
- Air Freight - 7 days after the date of delivery
Note: Documents required for consideration as specified above are list of basic documents necessary to consider your claim. In some cases, additional documents may be requested from those specified.
a) Inland Marine & Carrier’s Liability
- Notify any occurrence which may give rise to a claim immediately to your insurance agent, broker or us
- Take reasonable measures to avert or minimize loss amount
- In case of a car accident, robbery, theft or missing, it is very important to report to the police immediately
b) Marine Cargo & Freight Forwarder’s Liability
- Goods damaged or missing while taking delivery.When you accept delivery, the goods and/or carrying container(s), as well as container seals should be externally examined at the site. If there are visible signs of damage, do not sign a clean receipt. You should note any visible or likely damage on the receipt and immediately inform the carriers in writing of their liability. You should then advise your insurance agent, broker, us, or the surveyor named in the insurance certificate, and provide copies of cargo receipts, loss notifications, and correspondence between you and the carrier and/or the carrier's agents.
- Goods that have been delivered without any apparent external irregularities should be unpacked as soon as possible and you should check for any concealed loss or damage. If loss or damage is discovered, document this, if possible, with digital photographs. Retain all shipping containers and packing materials for later inspection and documentation.
- If your claim involves water damage, you and/or the consignee should separate the damaged goods from the undamaged goods as soon as possible to prevent further water damage.
- Should an entire package go missing, the delivery receipt must be marked accordingly. Also, secure other substantiating evidence from the forwarder or carrier and inform them in writing without delay, of the loss. Include in this communication your intention to hold the forwarder or carrier liable for the loss. Do not sign a clean receipt if there are any irregularities or suspected irregularities. If you are required to sign a receipt, clearly describe the irregularities in writing on the receipt next to your signature.
- If damage or loss occurs during the transit, a claim letter should be filed. Written notice of loss should be given to carrier or forwarder or carrier's local representative within 3 days (by sea) or 14 days (by air) of cargo delivery.
- At all times, it is your duty to take reasonable measures to avert or minimize loss amount and to ensure that all rights against carriers, bailees or other third party are properly preserved and exercised.