Learn more about the risks facing companies today and tomorrow in our KNOWLEDGE & INSIGHTS CENTRE
Learn more about the risks facing companies today and tomorrow in our KNOWLEDGE & INSIGHTS CENTRE
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Individual Insurance Claims Form
Download a Business Insurance Claim Form
Our claims team has first-hand knowledge of risks, business practices, regulatory related issues. The team is supported by dedicated Claims Managers, ensuring that you are satisfied with the progress of your claim every step of the way.
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiners to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Thailand.
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
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In 2015, we have implemented a new framework to further strengthen our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you need it most.
When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance agent/broker, download a claim form found above, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward a fair resolution in the least possible time, while being sensitive to your needs.
Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement. For this type of claim, all we need is brief pre-defined information to enable us to quickly assess the claim.
For larger losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local practice.
Business Insurance Claims
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Claim process.
1. Please provide complete financial line insurance claim form
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: lflclaims@aig.com or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Contact channels:
Tel. 0 2649 1999
E-mail: lflclaims@aig.com
Complaint channels:
Tel. 0 2649 1596
Fax 0 2649 1998
e-mail: Complaint.th@aig.com
Supporting documents for claim
Note: Documents required for consideration as specified above are list of basic documents necessary to consider your claim. In some cases, additional documents may be requested from those specified.
Claim process.
1. Please provide complete Legal liability or Workmen compensation insurance claim form
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: lflclaims@aig.com or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Contact channels:
Tel. 0 2649 1999
E-mail: lflclaims@aig.com
Complaint channels:
Tel. 0 2649 1596
Fax 0 2649 1998
e-mail: Complaint.th@aig.com
Supporting documents for claim
Note: Documents required for consideration as specified above are list of basic documents necessary to consider your claim. In some cases, additional documents may be requested from those specified.
Public Liability(CGL - Comprehensive General Liability)
Useful Notes
Product Liability
Useful Notes
Claim process.
1. Please provide complete Marine cargo insurance claim form
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: thailand.marineclm@aig.com or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Contact channels:
Tel. 0 2649 1999
E-mail: thailand.marineclm@aig.com
Complaint channels:
Tel. 0 2649 1596
Fax 0 2649 1998
e-mail: Complaint.th@aig.com
Supporting documents for claim
Note: Documents required for consideration as specified above are list of basic documents necessary to consider your claim. In some cases, additional documents may be requested from those specified.
a) Inland Marine & Carrier’s Liability
Useful Notes
b) Marine Cargo & Freight Forwarder’s Liability
Useful Notes
Claim process.
1. Please provide complete Trade credit insurance claim form
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: thclclaims@aig.com or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Contact channels:
Tel. 0 2649 1999
E-mail: thclclaims@aig.com
Complaint channels:
Tel. 0 2649 1596
Fax 0 2649 1998
e-mail: Complaint.th@aig.com
Supporting documents for claim
Note: Documents required for consideration as specified above are list of basic documents necessary to consider your claim. In some cases, additional documents may be requested from those specified.
Claim process.
1. Please complete the Property insurance claim form, Construction insurance, Engineering insurance and complete insurance for Small and Medium Enterprises (SMEs) claim form.
2. Gathering supporting claim document as specified in the policy or such claim form.
3. Submit claim forms and supporting documents to the Company by the following method
o Email: smeclaims@aig.com or:
o By post, addressed to "Commercial Claims Department", 23rd Floor, Siam Piwat Tower, No. 989 Rama 1 Road, Pathumwan Subdistrict, Pathumwan District, Bangkok 10330
4. The company will respond to the claim notification to you via email or telephone number that you provided within 2 working days after receiving the claim notification.
5. If the company needs to request additional documents, or to visit the place for investigation. You will receive a notification or appointment within 3 working days.
6. When the company has received all the requested documents, the company will notify you of the results of consideration within 15 days.
7. If the company has been settled, the company will proceed to make compensation to the insured, the beneficiary or the claimant within 7 working days, from the date the company receive a letter of agreement to receive compensation that is duly signed along with supporting documents, i.e. a copy of an identification card, or a copy of the company registration letter that has been duly signed, or not more than 15 days in the case of high damage with the consent of the claimant
Contact channels:
Tel. 0 2649 1999
E-mail: smeclaims@aig.com
Complaint channels:
Tel. 0 2649 1596
Fax 0 2649 1998
e-mail: Complaint.th@aig.com
Supporting documents for claim
To ensure prompt processing of your claim, it is important that you submit a completed Claim Form together with the applicable documents to our Claims Department.
Please contact us at 02-649-1000 so that we may appoint an examiner to look into the matter if warranted.
Useful Notes