Claims Service

Keeping our promise



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Monday – Friday  8.30 AM – 5.00 PM

          Learn more about the risks facing companies today and tomorrow in our KNOWLEDGE & INSIGHTS CENTRE

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Download a Personal Insurance Claim Form

Individual Insurance Claims Form

Download a Business Insurance Claim Form

Committed to Service Excellence

Local Knowledge

Our claims team has first-hand knowledge of risks, business practices, regulatory related issues. The team is supported by dedicated Claims Managers, ensuring that you are satisfied with the progress of your claim every step of the way.

Dedicated, Focused Claims Handling

We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiners to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.

Worldwide Capability

For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Thailand.

Global Expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Our Claims Promise

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In 2015, we have implemented a new framework to further strengthen our claims service:

  • Our claims teams now work as one bigger team, with more people available to work on claims.
  • We've aligned the specialist and technical expertise of our claims examiners to the line of business and complexity of the claim, allowing each claim to be managed in a more efficient and proactive manner.
  • Specialist administration teams now handle administration and support functions, so that our claims examiners can remain focused on the technical management of the claim.
  • There is now greater contact between you and your claims examiner, enabling a more proactive and collaborative approach to claims resolution.

These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you need it most.

When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance agent/broker, download a claim form found above, or contact us directly regarding your claim.

Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.

When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward a fair resolution in the least possible time, while being sensitive to your needs.

Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement. For this type of claim, all we need is brief pre-defined information to enable us to quickly assess the claim.

For larger losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local practice.

Claims Information

Business Insurance Claims

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Notification Procedure

Please notify us immediately:-

  • Once you are aware of a circumstance that may give rise to a Claim
  • Received any written notice of Claim


Tel 02 649 1565 Fax.02 649 1569

Public Liability(CGL - Comprehensive General Liability)

Useful Notes

  • You should not admit liability, assume any obligation, or make any offer or payment without insurer prior written consent
  • You should cooperate with our investigation, settlement or defence of the lawsuit
  • You should assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to you because of the injury or damage to which this insurance may also apply.

Product Liability

Useful Notes

  • When you receive a product liability claim:
    - You should acknowledge receipt of claimant or vendor's notification of the claim
    - You should not admit liability, assume any obligation, or make any offer or payment without our prior written consent
  • If you receive summons or legal papers:
    - You should immediately record the specifics of the claim and the date received
    - You should not reply, admit liability, assume any obligation, or make any offer or payment without our prior written consent
    - You should immediately notify us and send us the original summons and other documents
    - You should provide the contact details of your company’s representative
    - You should cooperate with our investigation, settlement or defence of the lawsuit
    - You should assist us, upon our request, in the enforcement of any right against any person or organization which may be liable to you because of the injury or damage to which this insurance may also apply


Tel: 66 (0) 2649 1502
Tel: 66 (0) 2649 1537
Tel: 66 (0) 2649 1512
Fax: 66 (0) 2649 1568

a) Inland Marine & Carrier’s Liability

Useful Notes

  • Notify any occurrence which may give rise to a claim immediately to your insurance agent, broker or us
  • Take reasonable measures to avert or minimize loss amount
  • In case of a car accident, robbery, theft or missing, it is very important to report to the police immediately

b) Marine Cargo & Freight Forwarder’s Liability

Useful Notes

  • Goods damaged or missing while taking delivery.When you accept delivery, the goods and/or carrying container(s), as well as container seals should be externally examined at the site. If there are visible signs of damage, do not sign a clean receipt. You should note any visible or likely damage on the receipt and immediately inform the carriers in writing of their liability. You should then advise your insurance agent, broker, us, or the surveyor named in the insurance certificate, and provide copies of cargo receipts, loss notifications, and correspondence between you and the carrier and/or the carrier's agents.
  • Goods that have been delivered without any apparent external irregularities should be unpacked as soon as possible and you should check for any concealed loss or damage. If loss or damage is discovered, document this, if possible, with digital photographs. Retain all shipping containers and packing materials for later inspection and documentation.
  • If your claim involves water damage, you and/or the consignee should separate the damaged goods from the undamaged goods as soon as possible to prevent further water damage.
  • Should an entire package go missing, the delivery receipt must be marked accordingly. Also, secure other substantiating evidence from the forwarder or carrier and inform them in writing without delay, of the loss. Include in this communication your intention to hold the forwarder or carrier liable for the loss. Do not sign a clean receipt if there are any irregularities or suspected irregularities. If you are required to sign a receipt, clearly describe the irregularities in writing on the receipt next to your signature.
  • If damage or loss occurs during the transit, a claim letter should be filed. Written notice of loss should be given to carrier or forwarder or carrier's local representative within 3 days (by sea) or 14 days (by air) of cargo delivery.
  • At all times, it is your duty to take reasonable measures to avert or minimize loss amount and to ensure that all rights against carriers, bailees or other third party are properly preserved and exercised.


Tel: +662 649 1510, 1513, 1514
Fax: +662 649 1568

To ensure prompt processing of your claim, it is important that you submit a completed Claim Form together with the applicable documents to our Claims Department.
Please contact us at 02-649-1000 so that we may appoint an examiner to look into the matter if warranted.

  • It is the insured’s responsibility to take relevant measures to minimise any loss and or damage.
  • Do not dispose of damaged items without our approval. If possible, take photographs of the damaged items.
  • In case of damage to third party, please do not admit liability without our consent.
  • Please submit the Claimant’s letter of intention to claim, writ of summons etc. immediately upon receipt. For writ of summons, please submit immediately as an appearance must be entered within 8 days of service of the writ.

Useful Notes

  • Please retain all damaged property available for our inspection upon our request.