Skip To Main Content

Looking Ahead For You

Our flexible, global services provide medical support and travel assistance wherever you may go. This can help provide confidence, peace of mind and stress-free business travel. Our doctors and nurses provide compassionate support in numerous languages and are only a phone call away, contactable 24/7/365 days a year.

Market Leading Travel Assistance For Every Journey

Assist first, verify later

In an emergency we will help you immediately and validate your details later.

Access 24/7 support whenever you need it

Our flexible, global travel assistance services provide medical support, security and travel assistance wherever you may go. Available in multiple languages. 24/7/365 days a year.

Real-time risk and security alerts

Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to keep you safe all through the app.

Supporting safe and confident travel

Supporting you with security and travel inconveniences, such as evacuation assistance, lost luggage, meet and greet services and organising ground transportation.

Access local emergency numbers or ‘SOS’ service

Wherever you are in the world, you will be able to access local emergency numbers or use our ‘SOS’ button to quickly connect with the AIG Travel Protect team.

Your travel companion

Stay organized with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.

Comprehensive travel information

Through our market-leading app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.

Download Our Travel Assistance App Today

You will have access to the AIG Travel Protect App as part of our travel assistance services.

  1. Download the app from your App Store or scan the QR code
  2. Create an account with your work email address
  3. Enter your policy number
  4. View our get started guide for more information

How The Travel Assistance App Works

Watch our short video on the benefits and how to download the AIG Travel Protect App. Please note, this video is in English.

Play Video

What's Include In The App

✔  One Touch ‘Help’ Button

✔ Assistance ID Card

✔ Country Reports and City Guides

✔ Security Travel Alerts

✔ Start Your Claim 

✔ Insurance Certificate

✔ Location Safety Ratings

✔ Security Awareness Training Course

✔ My Trips

✔  Currency Converter

✔ Provider Directory 

Things To Consider Before Travelling

Before you leave

  • Download the AIG Travel Protect App, instructions.
  • Review security and risk country reports and city guides.
  • Set risk and travel alerts via the app, under ‘My Trips’.
  • Complete the security awareness training.

When Travelling

  • You can contact our travel assistance service and medically trained specialists directly through the app.
  • Call emergency services in any country in the world with one click.
  • ‘Check-In’ to share your location to your employer, helping them stay reassured about your safety and awareness.

Frequently Asked Questions

You will need your policy number and email address to log in. Follow these instructions.

Your employer will provide your policy number.

Click here to access your local emergency contact information.

Alternatively visit the AIG Travel Protect App and click the red icon in the middle of the screen.

Yes, you can download the app in three easy steps, you will need to register the first time you log in only.

The app adheres to all privacy rules and regulations, including GDPR. The app’s infrastructure is held in data centres in Sweden. 

  1. Website: Download the relevant forms from the Report a Claim page on your country’s AIG.com website and submitting it online .
  2. Email: Fill in the form in your welcome kit and send it to the AIG claims email address listed.  
  3. App: You can also report a claim directly in the new AIG Travel Protect App, where you will have direct access to the new First Notification of Loss (FNOL) portal.  

If you haven’t’ downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions.

If you’ve used the AIG Travel Protect App before you will be able to access it immediately.

Related Content

Start A Claim

Learn More

AIG Travel Protect

Learn More

Web Portal Log-In

Learn More